A Lesson...

Well, It might seem good on the outlook and everything works fine even until today but behind everything, it is actually not working fine and you can’t even detect it.
I would like to share something very unusual that has happened these few days, and I would like everyone to notice what is going on and take it as a lesson to everyone, starting with myself…
Ok, the story goes like this,
My laptop’s LCD hinge apparently loosens. This has been happening around since a two more months and I don’t have any spare time to repair it. At the end of the day, I decided to service my laptop here in Kuching since Kuching has a HP service center which is located near to the Crown Square which is next to the Bank Rakyat( you can see the center from the traffic light that is from Sekama Road.) Anyway, it seems that the only problem with the laptop is the hinge, so I told the front desk personal that my laptop is having problem and it is the hinge only.
Well, everything turns out to be ok and the person has a look at my laptop and she inspected the laptop to see if there is any other wrong with the laptop. While she was doing that, I told her that I’ve just bought the laptop few months ago and already it causes that problem and I managed to tell her that my laptop (notebook) is still under warranty since it is just few less than a year.
Haha, then things started to went wrong when she checked the serial number under my notebook. Eventually she thinks that my laptop is a remarketed product and the warranty actually only lasted for 4 months only. To support her statement, she checked it through the internet with the serial number. It turned out to be really true, the notebook has only 4 months warranty. ( I was really stunt that time when she showed me the statement on the screen… the warranty actually ended on September this year…even more surprisingly, my notebook according to the registry has the warranty started on May this year…) I was so so so surprise with the date of purchase…
OMG, I bought the laptop end of June this year but how come it’s May????
Then, the front desk personal said she will try her best to extend the warranty as we didn’t know about the occurance…
Obviously, it is like been cheated for that as according to her, the people who sold remarketed stuffs should inform the consumers that they are selling remarketed stuffs. Luckily my father was there when we went to Lowyat to make the purchase. So I have saksi for that matter. Hey, what the hell is that, it was obvious that both my dad and I didn’t even heard anything about my notebook is a remarketed stuff and we are even sure that the salesman in Lowyat is telling us that the laptop has one year warranty and he even asked us whether we want to extend the warranty to 3 years. Luckily we didn’t ask for the 3 years warranty as the extended warranty will mean extra charge lah..if I’m not mistaken, it should be around rm200…darn cheater….nasib we didn’t do that….

My poor laptop that has to go thru all of this...

Ok, everything was fine after that. But the word ok doesn’t last long, worst case scenario eventually happened. OMG, this might sounds very awkward to most of us and even me myself tergamam…..
The technician who repaired the hinge managed to repair the hinge but as he was about to unscrew the notebook he noticed that the laptop has only 3 screws supporting the laptop….OMG!!!!!!!!!!!!!3 screws???????? Before he told us about that, he did ask us whether we ever repair or open up the laptop…honestly speaking, who the heck is so free to open up the laptop just for fun and forget to unscrew it….It was so new that even the word been repaired is not really suitable for a new notebook. Apparently, questions started to sparked…where is the other 12 more screws???
How did my laptop can tahan that long without even the inside of it spill out??? How come I didn’t notice the mystery of the screws all this while that I was using it???
This is obviously been cheated for a product….( I swear I will go back to Lowyat one day after I’ve return to KL and take down the name of the shop where I bought the laptop…) Again, how did the screw gone??? Question that runs thru my mind until now…. My dad and I really saw the salesman open it from a box which is really sealed from the beginning. The salesman even opened up in front of us after we have requested a new unit rather than the display unit. I would refer the salesman as conman from now onwards….. the conman or conmen since the shops is not operated by him alone. I clearly remember that I checked the product thoroughly and the operating system to the RAM and etc…. but not the screws underneath the laptop…
Who the heck would check whether if there is any screw missing from the product they purchased?? Would you check every inch of the new car you bought to see whether is there any missing screw.?? Surely the answer is no….
The same thing applies when I’ve decided to take the unit of laptop. Anyway, back to the discussion with the front desk personal and the technician. The front desk personal eventually managed to check the price of the screw. This time around I even more tergamam to hear the price of the screws….for the whole set of screws for the laptop, the cost is RM 134….hah??? did I hear wrongly, 12 screws for RM134??? For that one piece of screw I can watch at least five days of astro dynasty package…haha….
It’s just to freaking expensive as if the screw is made of nanotech stuffs or it s made of partly diamond and gold platted. Finally, I understand why the screws are missing. It is taken to be sold again as one piece of it is really profitable. No wonder the conmen are so smart of getting profit…rupa-rupanya, they sell screws….if I have the chance, I will try to screw them off, see how far they go of selling stolen screws after been ‘screwed’.
Anyway, everything was settledafter the extremely rare case is refer to the manager and the manager manage to refer it to HQ at KL. Apparently, they got the new set of screws and I got it free of charge….
Anyway, I would like to express my gratitude to the HP team who had helped me on solving this issue and service it free of charge somemore
They are few lessons to be learn here:
1 ) when you bought stuff that is as expensive as mine, do remember to note where did it come from. As In the case of laptop, do remember to ask the person who sell it whether it is a remarketed stuff. This might happens if you buy a laptop from a shop. It is more secure if you buy directly from the dealer, authorised reseller…
2) Be careful when you buy stuffs at KL, especially Lowyat if you intend to buy laptop, I would like to suggest that it is more secure to buy at those authorised shops.Lowyat is still indeed a great place to shop for IT stuffs but do remember about it.
3) Check the product very thorough before you buy it. Like my case..check the screw, so that you can screw them on the spot and throw their water face on the spot.
4) HP has a good customer service and no doubt HP product is good (promote pula….)